마케팅2013. 4. 1. 15:33

Open-ended questions

1) Reflective (사색적인, 다시 한번 생각해보게 하는)

   . You said, ... what leads you to think that?

2) Probing (면밀히 살피는)

   . Where do you think the issue lies?

3) Clarifying (명백하게 하기 위한)

   . Could you explain a bit more?

4) Feeling (감정을 물어보기 위한)

   . How do you feel about that?

5) Analytical (분석적인)

   . Who else could help?

6) Consequences (결과, 인과관계)

   . What might be the consequences be of doing that?

7) Assumption-surfacing (추측)

   . What are the assumptions behind your thinking?

 

Impactful Probing questions

1) The Past
   . What led up to this?

2) The Future

   . Where do you see this going?

3) Patterns

   . How have similar situations in the past affected you? How have you responded to them?

4) Emotions

   . How do you feel about this?

5) Other's viewpoint
   . What does it look like from the other person's point of view?

6) The Concrete

   . Give me a specific example of that

7) Values and Principles

   . What values to you hold that will influence your responses to this?

8) The Heart of the Matter
   . What are the real issues here?

 

출처) Coaching questions Coach's Guide to Powerful Asking Skills, Tony Stolzfus

 

 

Posted by 조이트리